Managing & Leading Change Effectively in Private Banking

About This Course

Private banking is facing new and unprecedented changes in the modern age of finance. Not only because the new millennial clients seek a very different approach to banking and wealth management, but the very core practices of private banking is challenged by digital innovations in the fintech arena. It is said that if the private bank will not change “what they do, and how they do it, then their clients will effect that change for them.” In the wealth management sector, technologies, processes, people, ideas, and methods are changing all the time.

This is why it is important to be prepared with knowledge and planning skills for a smooth transition when change occurs. This is important in all change situation for team leads as they lead their team of RM and also manages stakeholders’ expectations. This workshop will give team leads, and key personnel in the private banking sector some valuable skills to manage and implement changes more smoothly and to make changes better accepted.

Who Should Attend

  • Relationship Management Director/Team Lead in Private Banking
  • Covered persons under Private Banking Code of Conduct who may be interested

Learning Outcomes

  • Apply and document change control procedures in regular work processes based on endorsed changes
  • Provide suggestions for tweaks to business processes and/or operations to support changes and transitions effectively
  • Identify impact of change on employees and stakeholders
  • Develop communication materials to prepare affected employees and stakeholders for change
  • Identify associated costs and resources required to facilitate change implementation
  • Document change impact on workplace performance and processes against key performance benchmarks and//or success indicators
  • Identify opportunities for change within own scope of work to improve work processes
  • Support implementation of change when required

About IBF Certification

This course addresses the following Technical Skills and Competencies (TSCs) and Proficiency Level (PL):

  • Change Management (Level 3)

Participants are encouraged to access the IBF MySkills Portfolio to track their training progress and skills acquisition against the Skills Framework for Financial Services. You can apply for IBF Certification after fulfilling the required number of Technical Skills and Competencies (TSCs) for the selected job role.

Find out more about IBF certification and the application process on

Understanding Change & Key Changes Affecting Business, Clients & Team

  • What are changes and where does change come (for the private bank)
  • What are the Internal/External Environments Affecting Change in Private Banking
  • Digital Innovation & Change in today’s Private Banking Business
  • Case Study: How does Change Affects Business, Clients & Stakeholders

Understanding Change Control & Change Control Procedures

  • Understand and Manage the Change Curve
  • Comparing and identifying Change Control Procedures for Private Banking
  • Compare and assess the Organization’s key practices on Change
  • Developing Change Management KPIs with MAS regulatory standards

Identify Leadership Roles in Change Management

  • Increasing Change Readiness in Stakeholders
  • Expanding Change-roles in the RM team for effective change planning
  • 4 Proactive Steps for Team Leads, RMs & Staff

Regulatory Requirements & Change Management

  • How to be anticipative and proactively involved with regulatory changes
  • Change programmes and regulatory challenges
  • How to uphold ethical standards through change management programmes
  • Building a mechanism of feedback and improvement

Assessment - MCQ

Gordon Aw


Gordon Aw, started his working life in the IT field with Apple Computers Singapore. After two years, he joined a non-profit organization for more than 15 years as a management staff before he left to be a senior consultant with a regional consulting company which is now known as Capelle Consulting/Academy. He later joined FHL Capital as compliance officer and was involved with investments in properties and equity market and financial planning. Subsequently, he set up his own company in corporate training and finance technology in equity algorithms. Having introduced many HNWIs to insurance agencies, he decided to obtained financial advisory license in 2016 to better advise and assist his clients.

In the context of training with financial organizations, investment and insurance agencies include key management officers, relationship managers and analysts over the last 20 years. Known as a talented orator and powerful motivational speaker and being adept in both English and Mandarin, Gordon is very well sought after for sessions in relationship management, effective leadership, team leadership, personal effectiveness, effective communication and business development. His key clients include government agencies, multi-national organizations and financial institutions such as insurance agencies, banks and property agencies. With more than 20 years of experience, he is also an experienced trainer of trainers, and had conducted sessions in China, Hong Kong, Saudi Arabia, Malaysia, Australia, Vietnam, Taiwan, the United States of America amidst many countries.

Gordon was invited as a subject expert in the early years for the WSQ competency framework development. He successfully developed several programs in leadership and communication for the agency he was involved with. He was also the competency framework architect for the King Faisal Hospital in Saudi Arabia for over 5 years.

He is a certified NLP Practitioner and a certified behavioural consultant in the DiSC© Personal Profile System, The Personal Listening Profile©, TICS® Values Profile, Taylor Johnson Temperament Tests, Big-Five and the TICS© Values System. He is well known as a communication/behavior specialist and has also developed several behavioural and leadership tests on his own and customized them for his clients.

His specialties include:

  • Contextual Leadership
  • Leadership Challenge
  • Effective Communication Skills
  • Power Presentation Skills
  • Strategic Thinking Process
  • Executive Coaching
  • Change Processes
  • Conflict Management
  • Success in Negotiations

Gordon received his first degree in Philosophy and Theology from Trinity Theological College and completed his MBA program with University of Hull, England.


This programme has been accredited under the IBF Standards, and is eligible for funding under the IBF Standards Training Scheme (IBF-STS), subject to all eligibility criteria being met. Candidates are advised to assess the suitability of the programme and its relevance to participants’ business activities or job roles.

For latest development on the Funding Support for IBF-STS, please visit the IBF Standards Training Scheme site.

About the IBF Standards

The IBF Standards are a set of competency standards for financial skills. These Standards are developed in partnership with industry leaders and provide a professional development and skills roadmap for financial sector practitioners to excel in their respective job roles. They currently cover 12 industry segments in the financial sector.

About the Institute of Banking and Finance Singapore

The Institute of Banking and Finance Singapore (IBF) is the national accreditation and certification agency for financial industry competency in Singapore under the IBF Standards. Find out more on

Early Bird Discount

Enjoy 10% early bird discount when you register one (1) month before the course commencement date.

Managing & Leading Change Effectively in Private Banking


Course Features
  • Duration
    1 Day
  • CPD
    8 Hours
  • Job Role
    Team Leader
This course is offered for our on-site corporate classroom training.
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